Pets at Home Welcomes James Bailey as New Chief Executive

Pets at Home, the UK’s leading pet care specialist, has announced James Bailey as its new Chief Executive Officer, effective March 2026. This significant appointment signals a new strategic era, poised to strengthen the company’s commanding position within the thriving UK pet care market.

Mr. Bailey’s appointment underscores Pets at Home’s unwavering commitment to innovation and sustainable growth. His extensive experience in consumer retail and a proven track record of driving success makes him an ideal leader for the company’s next phase of strategic development.

A highly respected figure in the British retail sector, James Bailey boasts numerous senior leadership roles. His career highlights include enhancing customer experience and optimising operational efficiencies through astute strategic planning and execution.

His leadership philosophy champions digital transformation and integrating sustainable practices, crucial for modern retailers meeting evolving consumer demands. Pets at Home anticipates significant benefits from his forward-thinking approach and proven expertise.

The Board of Directors expressed profound confidence in Mr. Bailey’s ability to build upon Pets at Home’s strong foundations. They cited his deep understanding of multi-channel retail and dedication to customer-centric strategies for continued success and service expansion.

This announcement coincides with a pivotal period for the pet care industry, experiencing considerable growth and shifts in consumer behaviour. The surging demand for quality products, veterinary care, and professional grooming places Pets at Home firmly at the forefront of this buoyant UK market.

Mr. Bailey’s vision is expected to align seamlessly with Pets at Home’s mission: creating a better world for pets and their owners. He is anticipated to enhance the integration of the company’s diverse retail, veterinary, and grooming offerings for a truly holistic pet care journey.

A comprehensive transition period, running until March 2026, is planned for a smooth handover. This allows Mr. Bailey ample time to familiarise himself with Pets at Home’s operations, guaranteeing stability and continuity for all stakeholders during this strategic change.

As Pets at Home looks ahead to 2026, James Bailey’s appointment signifies a clear intent to accelerate growth, foster continuous innovation, and consistently uphold its benchmark status for pet care services throughout the UK. His leadership is poised to strengthen the enduring bond between pets, their owners, and the trusted brand.